We do hope that you will never have a reason to complain about any of our services. However, if there is a reason that you are unhappy with us, you should contact our customer service first. We will try and resolve your issue quickly wherever we can, but there may be cases where your issue will take a while to be resolved.

If you are not satisfied with the response from our customer service, you can ask us to reconsider your issue. You will have the option to escalate any complaint to a director by using the procedure below.

1. Provide a detailed description of the issue at hand, including evidence and send it to enquiries@jacdecking.com.

2. A director will get to you within 28 days since the email has been sent.

3. We may have to ask for further information regarding your case, however if we do not, we will be able to provide you with a final resolution.