Return & Refund Policy
Returning Goods
Goods may be returned to our facility within 28-days from the date of delivery. Goods may only be returned once JAC Decking has accepted a return request via email. If the customer chooses to return goods without requesting a return, the goods may be misplaced or lost and therefore no refund will be granted. In order to submit a return request, email support@jacdecking.com. Once a return has been requested you will be provided with a returns form. The returns form must be filled out and included with your return. If using a courier the returns form should be sealed within the package.
28-Day Policy
Returns are accepted within 28-days from the delivery date of an order, if 28 days have passed since the delivery date, we can’t offer you a refund. If the goods are received after 28 days a refund won’t be offered. Rejected returns will stay in our warehouse waiting for the customer to arrange a courier service to collect the goods.
Condition of Goods
To be eligible for a return, goods must be unused and in new condition. All goods must be in the unopened, original packaging and contain all parts originally included. If goods appear used, JAC Decking withholds the right to reject such returned goods. Any signs of use will result in the goods being rejected for a refund. Used condition includes cosmetic damage. Rejected returns will stay in our warehouse waiting for the customer to arrange a courier service to collect the goods.
Return Shipping
Customers will be responsible for paying for their own return shipping costs. Such costs are non-refundable. All returns must include tracking and full insurance to cover any damage to the goods during transit.
Refund Time Scale
Once a return has been received and inspected, the customer will be notified via email in regards to the approval or rejection of a refund. If the refund is approved, return credit will be applied to the original method of payment, this process usually takes 5-7 days.
Submitting a Return Request
In order to submit a return request, email support@jacdecking.com, to speed up the return service we recommend adding a detailed explanation of the reason for return. Please allow for 72 hours for a response.
Restocking Fee
Any items returned within 28 days are subject to a 10% restocking fee.
