Delivery Policy

Thank you for choosing JacDecking.co.uk for your decking needs. Please read our delivery policy carefully to understand how we process and deliver your orders.

Delivery Times:

• Our standard delivery times are between 5 to 7 business days from the date of order confirmation.
• Delivery times may vary depending on product availability, location, and other factors. We strive to fulfill orders promptly to ensure timely delivery.

Delivery Address:

• Orders will be delivered to the address provided by the customer during the checkout process. Please ensure the accuracy of the delivery address to avoid any delays or issues with delivery.

Delivery Method:

• We utilize trusted courier services to deliver your orders safely and efficiently.
• Deliveries are typically made during business hours, Monday through Friday, between 8:00 to 16:30.
• We do not deliver on Saturdays, Sundays, or public holidays.

Delivery Charges:

• Delivery charges may apply and will be calculated based on the weight, size, and destination of the order. Any applicable delivery charges will be displayed during the checkout process.

Tracking Orders:

• Once your order has been dispatched, you will receive a confirmation email containing tracking information. You can use this information to track the status of your delivery.

Failed Deliveries:

• In the event of a failed delivery attempt, our courier service will leave a notification card with instructions on how to rearrange delivery or collect the parcel from a local depot.

Contact Information:

• If you have any questions or concerns regarding your delivery, please contact us:
  • Address: Unit 7 Station Yard, Station Road, Bawtry, Doncaster, DN10 6QD
  • Phone: +44 01302 247700
  • Email: enquiries@jacdecking.com

Important Notes:

• While we make every effort to ensure timely delivery, unforeseen circumstances such as adverse weather conditions or transportation delays may impact delivery times. We appreciate your patience and understanding in such situations.
• Please inspect your delivery upon receipt and notify us immediately of any damages or discrepancies.

By placing an order with JacDecking.co.uk, you agree to abide by the terms and conditions outlined in this delivery policy. We aim to provide you with a seamless and satisfactory shopping experience. Thank you for choosing JacDecking.co.uk for your decking needs.